Returns
Too big? Too small? Doesn't match your shoes? Faulty or damaged item?
We want you to be completely satisfied every time you shop with us, so we’ve tried to make our returns policy as simple as possible.
We hope you are happy with the products that you have purchased from us. However, if you wish to return any item(s), then you can do so within 30 days of receipt of goods. We will process your refund or generate a credit note within 5 working days of receiving your unwanted item(s). Funds will be returned to the original payment method and notification will be sent by email.
Customised items, including drilled bowling balls, worn items including shoes, cannot be returned. This does not affect your statutory rights.
Extended Christmas Returns
Orders placed between 30th November 2026 and 25th December 2026 can be returned for exchange or credit note up until 16th January 2027. This does not effect your statutory rights.
When you return an item, we require that it’s in the original packaging, not worn/used, washed, damaged or had the product tags removed. We deem that the product tags are integral to the garment and must be present. We will not accept any item which fails to meet these criteria.
If you need to return a gift, please CONTACT US.
Start a return
Visit OUR CONTACT page. You will need your order number and email address.
We will respond to each request individually. For faulty Items only, we will reimburse pre-agreed shipping fees, or arrange collection of the products, otherwise return costs are at the responsibility of the customer.
You may use your own choice of courier service, but please note that you are responsible for the goods until they are returned safely to us. Therefore we advise that you use a tracked service, with an appropriate level of insurance.
Returns address
Power Play Shipley (RETURNS)
GO Bowling,
Market Street,
Shipley BD18 3QD
IMPORTANT Disclaimer
Please do not return any item(s) without prior agreement from one of our staff members.
For a refund, all goods should be received back to our warehouse within 30 days of receipt of goods. Outside of this, a credit note may be issued.
Contact Us
Have any questions or need assistance? Feel free to contact us for more information.